Airbnb Review Response Templates
Professional response templates for every type of review - from glowing 5-stars to damage control.
Thank you so much, [Guest]! We loved hosting you and are thrilled you had a great experience. Your kind words mean the world to us. You're welcome back anytime!
Thank you for staying with us, [Guest]! We appreciate your feedback and are glad you enjoyed most of your stay. We've noted your suggestions and are always working to improve. We'd love to welcome you back and exceed your expectations next time!
Thank you for bringing this to our attention, [Guest]. Cleanliness is our top priority, and we're sorry we fell short during your stay. We've added a detailed checklist for our cleaning team and now do a personal walkthrough before every check-in. We'd love the chance to welcome you back and show you the improvement.
We appreciate your honest feedback about the noise, [Guest]. We've since added upgraded windows and provided complimentary earplugs and a white noise machine. We want every guest to sleep well, and we've taken steps to make that happen. Thank you for helping us improve.
Thank you for pointing this out, [Guest]. We've updated our listing description and photos to better reflect the space. Accurate expectations are important to us, and your feedback helped us improve. We hope you'll consider staying with us again.
We appreciate the feedback, [Guest]. We've updated our listing to include more specific details about the neighborhood and driving distances to key areas. We want every guest to have clear expectations before booking. Thank you for helping us make our listing more accurate.
Frequently asked questions
Should hosts respond to every Airbnb review?
Respond to every negative or mixed review, and to positive ones at least briefly. Future guests read your responses to judge what you would be like to deal with if something went wrong.
How do I respond to a bad Airbnb review?
Thank the guest, address the specific issue factually without arguing, and state what you fixed. Write for the future guest reading the exchange, not for the reviewer - defensiveness costs more bookings than the review itself.
Can Airbnb remove a negative review?
Only if it violates the review policy: irrelevant content, discriminatory remarks, extortion attempts, or reviews from stays that never happened. Simply being unfair or exaggerated is not grounds for removal, so your public response matters.
More free generators & templates
Want recommendations specific to YOUR listing?
Our AI analyzes your photos, description, and amenities and gives you prioritized, actionable recommendations.
No card, no account needed. About 90 seconds.